Build your agent
Site types & vertical presets
Glozr agents adapt to different kinds of sites through vertical presets — bundled configurations that tune the system prompt, starter questions, launcher label, and the rich UI capabilities the widget is allowed to render.
What a preset bundles
Every preset ships four pieces that the runtime composes at every turn:
- System prompt fragment — appended to the LLM system prompt at every turn.
- Starter prompts — suggested questions visitors see on first open.
- Launcher label — the call-to-action text on the closed widget.
- Capabilities — rich UI affordances like product cards, pricing cards, KB article cards, escalation buttons.
Available verticals
| Type | Purpose | Key capabilities |
|---|---|---|
ecommerce | Product sales | Product cards, pricing cards, cart handoff, order tracking |
documentation | Technical guides | Code blocks, API references, troubleshooting steps |
saas | Software products | Pricing cards, signup, feature comparisons |
help_center | Support and FAQ | Article cards, sentiment routing, ticketing |
marketing | Lead generation | Lead capture, demo booking, case studies |
internal_kb | Employee resources | Policy lookup, team handoff, auth-aware features |
generic | Custom / other | Escalation button only |
Auto-detection
On the first widget init the runtime inspects the host page and scores it against each vertical using weighted signals:
- Meta tags —
og:type, JSON-LDSchema.orggraphs. - Platform generators — Shopify, WooCommerce, Docusaurus, MkDocs, etc.
- URL patterns and hostname indicators (
/docs,/help,shop.,app.). - HTML structure — presence of
<article>tags, code blocks, product schema.
A confidence threshold of 0.25 applies. Anything below that surfaces a manual selection in the agent dashboard rather than locking the agent into a wrong preset.
Switching and overrides
From the agent's site-type page you can re-run detection, switch to another vertical, or override individual capabilities — for example enabling kb_article_card on an ecommerce agent that also fields support questions. Because the system prompt fragment is applied at runtime, switching verticals does not lose your custom persona, theme, or curated answers.
Note. The capability list is also what the tools registry gates against. A tool that requires order_status only appears when the agent's vertical (or override) includes that capability.